Skip to Store Area:

Need Assistance? Call Us

What Our Customers Say

From: Theresa Cooke
Subject: Re: order no 1000002703
Date: 4 April 2012 10:48:31 GMT+01:00
To: feedback@astonsoflondon.co.uk

I was very pleased with all aspects of the service I received from your company, even though the product I ordered was not in stock, I was e-mailed promptly advising me of this and given a couple of other options that may be suitable. I e-mailed back that I would be happy with one of the other options and this arrived very quickly after that point. Shame not all companies are as efficient and customer facing as yours.

Theresa Cooke

From: Mike Gange
Date: 25 February 2012 18:28:45 GMT
To: feedback@astonsoflondon.co.uk
Subject: feed back

Dear Sirs

Dear Sir, I would just like to leave a positive feed back on your web site, good service should always be acknowledged. I searched the high street for a quality bath robe for my Wife, not a hard task, or so I thought, all were very cheap and nasty, even the big department stores. So after wasting hours, I ended up on this web site, I looked at all the choice's and placed my order, that was on Wednesday evening, by lunch time Friday it was here, that what I call service, as for the bath robe, it was as described in the site, great quality and my wife love's it I will definitely use Aston's again.

Thanks Mike Gange

From: "Tony Rogers"
Date:17 December 2011 11:21:03 GMT
To: feedback@astonsoflondon.co.uk
Subject: DRESSING GOWN

Excellent service. My order was with me within three days and the dressing gown is great
again.

Many Thanks

Tony

From: "Sandra Ward"
Date:7 February 2012 13:57:31 GMT
To: feedback@astonsoflondon.co.uk
Subject: Thank you

Hi I would like to let you know that our daughter loved her christmas box of the pink hooded towelling robe. I was very impressed with your service, the speed of delivery and when I phoned direct to enquire about a different colour. I certainly would come back to purchase again.

Regards

Sandra

From: "Sheila Kinvig"
Date:17 December 2011 11:21:03 GMT
To: feedback@astonsoflondon.co.uk
Subject: DRESSING GOWN

Hi Zana,

May I thank you very much for the above mentioned order. Your personal attention was much appreciated and the speed with which the order was completed was also appreciated. It was a pleasure doing business with you albeit that it was only a small order. Thank you again.

Thanks

Sheila

From: "Marion Beaney"
Date:9 February 2012 09:52:35 GMT
To: feedback@astonsoflondon.co.uk
Subject:Cake Knife

Hi Amanda revceived my knife today & I have to say I am really impressed with the knife & service, it's lovely & I will recommend your company

Many thanks

Marion

From: "Jan Defoe"
Date:6 February 2012 12:23:55 GMT
To: feedback@astonsoflondon.co.uk
Subject:Recent Purchase - Personalised Towel

Hello! I just wanted to write to say thank you so much for the personalised towel, which I purchased recently. It was bought as a gift for my brother’s 50th birthday and also coincided with his current work of re-designing/redecorating his bathroom. The colour and stitching of the towel is so good and was well received by my brother! Once again many thanks for the great product and service.

Sending best wishes,

Jan Defoe

From: "Maureen
Subject: Re: order no 1000002703
Date: 14 October 2011 16:08:28 GMT+01:00
To: "Zana"

Refund received today.Many thanks for your prompt attention and excellent customer service. Well done !!

Regards Maureen

From: Pam
Date: 26 May 2011
To: feedback@astonsoflondon.co.uk
Subject: my order 102276

Hello, Zana

Many thanks for your assistance with my order.

I cannot fault your service - firstly, even emailing me whilst you were abroad on holiday with regard to a query I had - secondly, for noting MY mistake in the order . thirdly, sending out the goods in the time zone I had asked for.

You deserve to succeed (which I'm sure you are) in your Company.

regards

Pam

From: Hilary
Date: 27 June 2011
Subject: delivered

Very prompt service and delivery. Will certainly use this company
again.

Many Thanks

Hilary

From: Adrian Mills

Sent: 20 October 2010 10:40
Subject: THANK YOU

Just received my new bathrobe, only 3 days after ordering and it was personalised. What fantastic service!! Quality of robe is suberb. Wish more companies were as good as this one. Will definitely use this company again and will also recommend to freinds etc.
THANK YOU

Adrian

From: Howard

Sent: 19 October 2010 20:02
To: Zana
Subject: RE: order 101667 with Aston's of London

Great service. Will definitely come back if I need anything else!

Howard | Head of Retail Account Management

From: Dean


Sent: 19 October 2010 09:23
To: Zana
Subject: RE: order 101667 with Aston's of London

Zana

I have posted feedback on your web site, please let me know if this does not appear because I was particularly impressed by the company and people should know.

The product was great, but also and just as important, it was amazing and outstanding service thank you very much.


Dean
Commercial Director
Middle East and Africa

From: Claire Barber


Sent: 15 October 2010 22:19
Subject: Amazing Service !

I am very impressed that my item was dispatched within a couple of days and the quality of work is extremely good too.

Thanks - would definitely recommend you.

From: James Yeboah


Sent: 03 October 2010 10:38
Subject: RE: Aston's of London: Shipment # 101623 for Order # 101698

Hello Zana,

Just to let you know that I received the order on time and I am very pleased with it.

The parents of the newborn baby were exceptionally delighted with this present. Indeed it stood out as the most beautiful present the baby

received on his christening day. I mentioned your name and recommended your work to them.

Many thanks for your help.

Keep up the good work you are doing.

Kind regards

James Yeboah

Elaine @ Sasso


From: Elaine @ Sassos
Sent: 07 June 2010

Subject: Hi

Hi Zana,
I purchased Egyptian Cotton Bathrobe for my son-in- law he loves it the quality is great,
thank you for the great service,
wish I had put his initials on it now, but wanted to make sure he liked the present,
will certainly keep you as one of my favourites online.

best regards Elaine @ Sasso

Steve Sanders


From: Steve Sanders
Sent: 02 March

Subject: Long Pearl Necklace with Onyx

Hi Zana,
Just a few words to say thank you for your assistance in my purchase of the above. It arrived well packed and it exceeded
expectations my wife loves it!! brought for valentines day.

once again thank you all at Astons

regards

Steve Sanders

Emma Hirst

From: Emma Hirst 20 November 2009 14:26

Subject: Re: Problems with order

Hi Zana,

I received my order yesterday and wanted to thank you for everything.
I have been having so many bad experiences of internet shopping lately that I was aprehensive about ordering another gift online.  However, I am thrilled! 
Your customer service is exceptional, with you thinking of the order and checking it was correct and your response times were like none I have experienced.
The item is beautiful, even better than I had hoped for.  I can't wait to give it to AC at Christmas!

Thanks again Zana,

Emma

Joe Heffernan

From: Joe Heffernan 02 November 2009 10:24

To: Zana
Subject: Re: Contact Form 
 
Hi Zana
Please include the following in your reviews:
" I am very impressed with Astons Customer Care and Service. Any problems dealt with in an efficient and courteous way.  Goods arrived promptly and in perfect condition.  I would recommend the firm to others".       Joe Heffernan, Ireland.
Regards,
Joe.

Rosie Downham - 21 August 2009 08:56

From: Rosie Downham

To: Zana
Subject: Re: order 
 
Hi Zana  
Just to confirm that the parcel arrived this morning and the item is lovely plus the engraving is perfect.  
Thank you so much for your assistance it is very much appreciated.  
Kind regards  
Rosie.

Lily- 25 May 2009 11:33

HI ZANA,

CHEQUE JUST POSTED - THE ROBE IS GREAT. HAS ALREADY BEEN WASHED AND WORN - THANK YOU VERY MUCH FOR YOUR EFFICIENT AND KIND ATTENTION.

BEST WISHES - LILY.

Carol - 08 May 2009 16:24

The bathrobe is very think  the embroidery is very well done but I find that the sleeve are a little on the short side.  I have had to unpick the facing and make it into a cuff to add length to it my son is 6 foot 3 tall and so needs to wear XL because of his height and there was no larger size than L/XL. Other than that he is very pleased with it

Carol Campbell

Shaun - 01 May 2009 21:47

Thank you so much for such a speedy service and delivery of a gorgeous, quality item. Rest assured I will be recommending you to anyone and eveyone.
You should be very proud of yourselves. Well done and thanks again.

Shaun Stanney

Fabry - 21 April 2009 08:50

hi zana sorry my computer for some reason doesn't let me get through the feedback email,
just wanted to say that the service i received was brilliant, very good thanks

Fabry

Annette - 20 April 2009 14:21

Very good service!
My order was promptly dealt with and I received my bathrobe very quickly, The quality of the bathrobe is perfect.

Annette Lloyd morgan

 

Alexis - 28 March 2009 09:25

Hi Zana
 
Received pyjamas yesterday, they are lovely & they fit perfectly, you should be very proud of your design.
 
I have carers that work with my little girl and i know they're all going to say how sweet the pyjamas are and where I got them.
 
Your customer service is great and would definately recommend you to a friend and use you again.
 
thanks again for your help,
 
Kind regards
Alexis

Wendy - 10 March 2009 15:53

Thanks Zana,
 
Quick delivery! I've received the item already, wonderful thank you!
 
The cheque will be in the post to you this evening!
Thanks for all your help.
 
Kind Regards
Wendy

Annette - 20 April 2009 14:21

Very good service!
My order was promptly dealt with and I received my bathrobe very quickly, The quality of the bathrobe is perfect.

Annette Lloyd morgan

Fiona - 16 May 2009 20:31

Dear Zana,

I am please to report that the four personalised robes and three personalised towels I ordered have arrived safely. The girls love them. Thank you for your help in getting a better posting price.

I was surprised at how dark a pink the robes and towels are as in the photo on your website they look a little lighter! However, I still like them. Do you think you might ever have robes in any other colours, such as yellow, light blue, aqua, beige/cream or light pink? I would certainly be interested in purchasing more robes as the girls get older, but would like a wider choice of colours.

Once again, thank you for your excellent service.

Best wishes, Fiona

James - 03 March 2009 18:46

Sent: 03 March 2009 18:46
To: ZANA
Subject: RE: PERSONALISED CARD
 
Hi Zana,
 
I have received the card. I am pleased to inform you that I like it. Infact I like it very much. It is indeed cute. It is beautiful. It is the perfect card for the occasion together with the tankard.
 
I look forward to the tankard. Would it be OK to issue a single cheque for both items?
 
Thank you very much, Zana, for your help.
 
Warmest regards,
 
 
James

Tricia - 19 January 2009 22:52

From: tricia
Sent: 19 January 2009 22:52
To: Zana
Subject: Re: Welcome to Aston's of London
 
Hi Zana,
The little lamb arrived yesterday and my grandson is thrilled with it.      Thank you so much for your efficiency in dealing with my order.
I did post the cheque off on the 16 January and the post usually takes about two weeks from SA.     However the post here is a bit erratic, so I would be grateful if you would just let me know when it arrives.
I will try and put a review on the website, but as you know I am not too good at this computer business.
Regards,
Tricia

Sarah - 08 January 2009 02:02

From: Sarah
Sent: 08 January 2009 02:02
To: zana@astonsoflondon.co.uk
Subject: RE: Aston's of London
 
Hello Zana,
I did go through the ordering process yes. I wanted to check how much the postage was on an item which we would need to have sent to Australia because this is where we are living at the moment. I am going to show it to my husband and will then no doubt order it properly.
Thankyou for your email. I am very impressed that you and your company follow up on such things.
Kind regards,
Sarah

James - 09 February 2009 19:21

From: james
Sent: 09 February 2009 19:21
To: Zana
Subject: Re: Order Number: 946
 
personalised crystal vase arrived in plenty of time, item is just what i wanted, my wife was realy happy with her 60th present
 
james nichol

----- Original Message -----
From: Zana
To: 'james nichol'
Sent: Sunday, February 08, 2009 7:45 PM
Subject: RE: Order Number: 946
 
Hi James,
 
I hope you have received your order on time and that your wife liked the present and had a great birthday.
 
If you would be so kind I would be grateful if you could write a review on our website.
 
We are family run business and customer opinion is very important to us
 
Thank you in advance
Zana
www.astonsoflondon.co.uk

Ian - 03 January 2009 10:36

From: Ian Farlow Sent: 03 January 2009 10:36 To: 'Zana' Subject: RE: PYJAMAS Hi Zana….. The children received their parcel this morning.. they are both thrilled with their pyjamas and so am I. I have sent your cheque off this morning which should reach you easily by Monday. I am sure I shall be in touch again. My husband and I are moving to Spain very soon but I have your details so that I can order when I need to. Kind Regards….. Brenda

Mrs A R Gascoyne - 08 December 2008 15:16

From: Charles Edward Gascoyne
Sent: 08 December 2008 15:16
To: Zana Aston
Subject: Contact from Aston's of London: Sales: Personalised Towels and facecloths
 
Sales: Personalised Towels and facecloths

Dear Zana

I would just like to add an entry on your 'What our Customers Say' page:

I ordered 18 personalised towels and facecloths in various colours for all the children on my Christmas present list and was NOT disappointed. Not only were the towels/facecloths personalised, the service was too! Zana could not have been more helpful and I have no hesitation in recommending the use of this company.
Mrs A R Gascoyne
Satisfied Customer!

Robyn - 10 December 2008 13:34

From: R & U Schafer
Sent: 10 December 2008 13:34
To: Zana
Subject: Re: Defective product -- Order #528

Zana,

Thank you so much for your prompt reply and excellent customer
service. I truly appreciate your help. It continues to be a pleasure
shopping with Astons!

If you could forward me the shipping information, I would appreciate
it so that I can track the package. We are actually moving
mid-January, so I want to be sure that we get it before then! (Also,
this clock is wonderful and I can't imagine going that long without
it! It really works and is truly worth every penny -- can't put a
price on those precious hours of early morning sleep!)

Best,
Robyn

René Hjorth - 04 December 2008 12:53

From: René Hjorth
Sent: 04 December 2008 12:53
To: tracking@astonsoflondon.co.uk
Subject: Re: Order Process

Hi,

Your products looks great and I look forward to be doing some more
shopping here!



Kind regards,
René Hjorth

Maureen A. Parsons - 14 November 2008 23:19

From: Maureen A. Parsons
Sent: 14 November 2008 23:19
To: 'Zana'
Subject: RE: order with Aston's of London order no 800

Many thanks Zana for your kindness, much appreciated. Cheque in post 1st
Class, should receive by Tuesday now.

Kind regards

Maureen

Maureen A. Parsons

Victoria Cyphus - 12 October 2008 21:08

From: victoria.cyphus
Sent: 12 October 2008 21:08
To: Zana
Subject: RE: order

Hello.
Thank you so much for
your fabulous products and your patience!

Victoria Cyphus.

Maureen Blackburn - 11 October 2008 15:06

From: Maureen Blackburn
Sent: 11 October 2008 15:06
To: Zana
Subject: Re: order 
 
Zana ,thankyou for the e-mail. just to let you know thr order has arrived and is now correct..I would also like to say your customer care is excellent..

thankyou 

m.blackburn.